This Privacy Policy describes how dudestools.com (the “Site” or
“we”) collects, uses, and discloses your Personal Information
when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about
your device, your interaction with the Site, and information
necessary to process your purchases. We may also collect
additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can
uniquely identify an individual (including the information
below) as “Personal Information”. See the list below for more
information about what Personal Information we collect and why.
Device information
• Examples of Personal Information collected: version of web
browser, IP address, time zone, cookie information, what sites
or products you view, search terms, and how you interact with
the Site.
• Purpose of collection: to load the Site accurately for you,
and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access
our Site using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processor
Shopify
Order information
• Examples of Personal Information collected: name, billing
address, shipping address, payment information (including
credit card numbers, Paypal), email address, and phone number.
• Purpose of collection: to provide products or services to you
to fulfill our contract, to process your payment information,
arrange for shipping, and provide you with invoices and/or
order confirmations, communicate with you, screen our orders
for potential risk or fraud, and when in line with the
preferences you have shared with us, provide you with
information or advertising relating to our products or
services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor
PayPal, Stripe, Global Mail, GLS and post.at.
Customer support information
• Examples of Personal Information collected: version of web
browser, IP address, time zone, cookie information, what sites
or products you view, search terms, and how you interact with
the Site.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
Sharing Personal Information
We share your Personal Information with service providers to
help us provide our services and fulfill our contracts with
you, as described above. For example:
We may share your Personal Information to comply with
applicable laws and regulations, to respond to a subpoena,
search warrant or other lawful request for information we
receive, or to otherwise protect our rights.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if
you are a resident of the European Economic Area (“EEA”), we
process your personal information under the following lawful
bases:
• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your
fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your
Personal Information for our records unless and until you ask
us to erase this information. For more information on your
right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object
to processing based solely on automated decision-making (which
includes profiling), when that decision-making has a legal
effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a
legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to
prevent fraud that does not have a legal or otherwise
significant effect on you.
Services that include elements of automated decision-making
include:
• Temporary denylist of IP addresses associated with repeated
failed transactions. This denylist persists for a small number
of hours.
• Temporary denylist of credit cards associated with denylisted
IP addresses. This denylist persists for a small number of
days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access
the Personal Information we hold about you, to port it to a new
service, and to ask that your Personal Information be
corrected, updated, or erased. If you would like to exercise
these rights, please contact us through the contact information
below.
Cookies
A cookie is a small amount of information that’s downloaded to
your computer or device when you visit our Site. We use a
number of different cookies, including functional, performance,
advertising, and social media or content cookies. Cookies make
your browsing experience better by allowing the website to
remember your actions and preferences (such as login and region
selection). This means you don’t have to re-enter this
information each time you return to the site or browse from one
page to another. Cookies also provide information on how people
use the website, for instance whether it’s their first time
visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or
mobile device depends on whether it is a “persistent” or
“session” cookie. Session cookies last until you stop browsing
and persistent cookies last until they expire or are deleted.
Most of the cookies we use are persistent and will expire
between 30 minutes and two years from the date they are
downloaded to your device.
You can control and manage cookies in various ways. Please keep
in mind that removing or blocking cookies can negatively impact
your user experience and parts of our website may no longer be
fully accessible.
Most browsers automatically accept cookies, but you can choose
whether or not to accept cookies through your browser controls,
often found in your browser’s “Tools” or “Preferences” menu.
For more information on how to modify your browser settings or
how to block, manage or filter cookies can be found in your
browser’s help file or through such sites as
www.allaboutcookies.org.
Additionally, please note that blocking cookies may not
completely prevent how we share information with third parties
such as our advertising partners. To exercise your rights or
opt-out of certain uses of your information by these parties,
please follow the instructions in the “Behavioural Advertising”
section above.
Do Not Track
Please note that because there is no consistent industry
understanding of how to respond to “Do Not Track” signals, we
do not alter our data collection and usage practices when we
detect such a signal from your browser.
SECURITY
To protect your personal information, we take reasonable
precautions and follow industry best practices to make sure it
is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed. Your account information is protected by
a password, which we advise you to choose carefully and also
provide the password with numbers and punctuation marks.
Changes
We may update this Privacy Policy from time to time in order to
reflect, for example, changes to our practices or for other
operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have
questions, or if you would like to make a complaint, please
contact us by e-mail at dude@dudestools.com
Last updated: 01/10/2024
If you are not satisfied with our response to your complaint,
you have the right to lodge your complaint with the relevant
data protection authority.